Terms of Service

Introduction and Acceptance of Terms

Welcome to QuantumX Energy. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and QuantumX Energy ("Company," "we," "us," or "our"). By accessing or using our website, customer portal, services, or any related features, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not access or use our website or services. Your continued use of the website following the posting of changes to these Terms constitutes acceptance of those changes.

Definitions

For the purposes of these Terms:

• "Website" refers to the QuantumX Energy website, including all pages, tools, calculators, simulators, and online features accessible through our domain.
• "Services" refers to all services offered by QuantumX Energy, including but not limited to solar energy system design, engineering, installation, warranty support, and related consulting.
• "Customer Portal" refers to the authenticated section of the website where registered users can manage their account, view orders, submit payment proofs, file warranty claims, and communicate with our team.
• "Content" refers to all text, images, graphics, data, documents, and other materials displayed on or available through the website.
• "User Content" refers to any information, files, images, documents, or data that you submit, upload, or transmit through the website or services.

Eligibility

You must be at least 18 years of age to use our website and services. By using our website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the website on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

Use of the Website

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website for its intended purposes, subject to these Terms. You agree to use the website only for lawful purposes and in accordance with these Terms.

You may not:

• Use the website in any way that violates applicable local, national, or international laws or regulations.
• Attempt to gain unauthorized access to any portion of the website, other users' accounts, or any systems or networks connected to the website.
• Use automated scripts, bots, scrapers, or similar tools to access, extract, or interact with the website without our express written consent.
• Interfere with or disrupt the website's infrastructure, servers, or networks.
• Transmit viruses, malware, or any other malicious code through the website.
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity.
• Use the website to send unsolicited communications or engage in spam.

Account Registration and Responsibilities

Certain features of our website, including the Customer Portal, require you to create an account. When registering, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information to keep it accurate and complete.
• Maintain the security and confidentiality of your password and login credentials.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately of any unauthorized use of your account or any security breach.

We reserve the right to suspend or terminate your account if we reasonably believe that any information you provided is inaccurate, outdated, or incomplete, or if your account has been used in violation of these Terms.

Customer Portal

Registered users may access our Customer Portal to:

• View and manage orders, invoices, and billing information.
• Submit payment proofs and track payment status.
• File and track warranty claims and support requests.
• Communicate with our team through the messaging system.
• Manage notification preferences and account settings.
• Access warranty certificates and related documentation.

Access to portal features is subject to your account status and any applicable service agreements. We reserve the right to modify, restrict, or discontinue any portal features at any time.

Quote Requests and Estimates

Our website allows you to submit quote requests for solar energy systems and related services. You acknowledge and agree that:

• All quotes and estimates provided through our website or by our team are preliminary and non-binding unless expressly stated otherwise in a formal written agreement.
• Estimates are based on the information you provide and may change based on site inspection, engineering review, equipment availability, or other factors.
• Submitting a quote request does not create a contractual obligation on either party.
• Final pricing, system specifications, and project scope are determined through a formal proposal and contract process.
• We reserve the right to decline any quote request at our discretion.

Product and Catalog Information

Our website features a product catalog displaying solar panels, inverters, batteries, and related equipment. While we make reasonable efforts to ensure the accuracy of product information:

• Product specifications, images, descriptions, and availability are provided for informational purposes and may change without notice.
• Product availability is subject to supplier inventory and may vary.
• We do not warrant that all product information on the website is complete, accurate, or current at all times.
• Colors and visual representations may vary from actual products due to screen display differences.

Solar Calculator and Simulator

Our website provides solar energy calculators and simulators to help users estimate potential energy savings and system performance. You acknowledge that:

• Calculator and simulator results are estimates only and are intended for informational and educational purposes.
• Actual energy production, savings, and system performance will vary based on factors including weather conditions, roof orientation, shading, equipment selection, installation quality, local utility rates, and regulatory changes.
• We do not guarantee any specific energy output, financial savings, or return on investment based on calculator or simulator results.
• These tools should not be used as the sole basis for investment or purchasing decisions.
• A professional site assessment and engineering review are required for accurate system design and performance projections.

Pricing and Billing

All prices displayed on our website are subject to change without prior notice. Final pricing for products and services is determined through formal quotation and contract processes. You agree that:

• Prices shown on the website or in preliminary estimates may not reflect final project costs.
• Applicable taxes, permits, fees, and additional charges may apply and are the responsibility of the customer unless otherwise specified in a formal agreement.
• Payment terms, schedules, and accepted payment methods will be defined in your service agreement or invoice.
• You are responsible for timely payment according to the terms specified in your agreement or invoice.

Payment Proof Submissions

Our Customer Portal allows you to upload payment proofs (receipts, bank transfer confirmations, and similar documentation) for administrative review. By submitting payment proofs, you agree that:

• All submitted payment documentation must be accurate, authentic, and correspond to actual transactions.
• Submission of payment proof does not constitute automatic confirmation of payment. Payment proofs are subject to verification and administrative review.
• We reserve the right to request additional documentation or clarification regarding any payment submission.
• Submission of fraudulent, falsified, or misleading payment documentation may result in account suspension, service termination, and potential legal action.

Orders, Approvals, and Fulfillment

The placement of an order through our system does not guarantee acceptance or fulfillment. All orders are subject to:

• Administrative review and approval.
• Product and equipment availability verification.
• Engineering feasibility assessment for installation projects.
• Payment verification and confirmation.
• Compliance with applicable local regulations, permits, and building codes.

We reserve the right to cancel or modify any order if we determine, in our sole discretion, that fulfillment is not feasible or appropriate. In such cases, we will make reasonable efforts to notify you promptly.

Warranty Claims and Support

Our platform facilitates warranty claim submissions and support interactions. You acknowledge that:

• Warranty coverage is governed by the specific warranty terms provided with your products and installation, not by these Terms of Service.
• Filing a warranty claim through our platform does not guarantee approval. All claims are subject to review, verification, and the applicable warranty terms.
• You are responsible for providing accurate and complete information when submitting warranty claims, including photographs, system details, and descriptions of issues.
• We may require on-site inspection or additional documentation before processing a claim.
• Warranty certificates issued through our platform are subject to the terms and conditions stated on the certificate itself.

User Content, Uploads, and Attachments

By submitting, uploading, or transmitting any content through our website or services, you:

• Represent that you own or have the necessary rights, licenses, and permissions to submit such content.
• Grant QuantumX Energy a non-exclusive, royalty-free right to use, store, process, and display the content as necessary to provide our services and fulfill your requests.
• Accept that uploaded content may be reviewed by authorized administrative personnel for service delivery, quality assurance, or compliance purposes.
• Acknowledge that you are solely responsible for the content you upload and any consequences arising from it.

You must not upload content that is illegal, harmful, threatening, defamatory, obscene, infringing, or otherwise objectionable. We reserve the right to remove any content that violates these Terms without prior notice.

Contact and Support Submissions

When you submit inquiries through our contact form, support tickets, or messaging system, you agree that:

• The information you provide is accurate and complete.
• We may use the information to respond to your inquiry, provide customer support, and improve our services.
• Response times may vary based on inquiry complexity, business hours, and support volume.
• We are not obligated to respond to submissions that violate these Terms or contain abusive, threatening, or inappropriate content.

Notifications, Emails, and Communications

By creating an account or submitting forms on our website, you consent to receive communications from QuantumX Energy, including:

• Transactional notifications related to your orders, quotes, payments, warranty claims, and support tickets.
• System notifications regarding your account activity and service updates.
• Administrative emails including password resets, security alerts, and account-related information.

Transactional and administrative communications are essential to service delivery and cannot be opted out of while you maintain an active account. You may manage certain notification preferences through your account settings.

Intellectual Property

All content on the QuantumX Energy website, including but not limited to text, graphics, logos, icons, images, audio clips, software, and design elements, is the property of QuantumX Energy or its content suppliers and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from our website without our prior written consent. Limited personal, non-commercial use is permitted for informational purposes only.

Acceptable Use and Prohibited Conduct

You agree not to engage in any of the following prohibited activities:

• Submitting false, misleading, or fraudulent information through any form or feature.
• Attempting to bypass, circumvent, or interfere with any security features of the website.
• Using the website to collect personal information about other users without their consent.
• Engaging in activities that place an unreasonable or disproportionately large load on our infrastructure.
• Using the website for any commercial purpose not expressly authorized by QuantumX Energy.
• Reverse engineering, decompiling, or disassembling any portion of the website's software.
• Creating multiple accounts for deceptive, abusive, or fraudulent purposes.

Privacy

Your use of our website and services is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal information. By using our website, you consent to the practices described in our Privacy Policy. We encourage you to review it carefully.

Third-Party Services and External Links

Our website may contain links to third-party websites, services, or resources, and may integrate with third-party tools (such as font services, email delivery providers, and analytics platforms). We are not responsible for:

• The content, accuracy, or practices of any third-party websites or services.
• Any damages or losses resulting from your interaction with third-party websites or services.
• The availability or functionality of any third-party services that we integrate with.

Your use of third-party services is governed by their respective terms and privacy policies.

Disclaimer of Warranties

THE WEBSITE AND ALL CONTENT, TOOLS, FEATURES, AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that:

• The website will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
• The results obtained from the use of any tools, calculators, or simulators will be accurate or reliable.
• Any errors or defects in the website will be corrected.
• The website will meet your specific requirements or expectations.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, QUANTUMX ENERGY, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO:

• Your access to, use of, or inability to access or use the website or services.
• Any conduct or content of any third party on or through the website.
• Any content obtained from the website, including any errors or omissions.
• Unauthorized access, use, or alteration of your transmissions or content.
• Reliance on estimates, projections, or information provided by tools on the website.

In no event shall our total aggregate liability exceed the greater of one hundred US dollars (USD $100) or the amount you have paid to QuantumX Energy in the twelve (12) months preceding the claim.

Indemnification

You agree to defend, indemnify, and hold harmless QuantumX Energy, its directors, employees, partners, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use of and access to the website or services.
• Your violation of these Terms.
• Your violation of any third-party right, including intellectual property, privacy, or other proprietary rights.
• Any content you submit, upload, or transmit through the website.
• Any claim that your content caused damage to a third party.

This indemnification obligation shall survive the termination of these Terms and your use of the website.

Termination and Suspension

We reserve the right to suspend, restrict, or terminate your access to the website or your account at any time, with or without cause, and with or without notice, including but not limited to cases where:

• You breach any provision of these Terms.
• We are required to do so by law or regulatory requirement.
• We reasonably believe your account has been used for fraudulent, abusive, or unauthorized purposes.
• We discontinue or materially modify the website or any service.

Upon termination, your right to use the website ceases immediately. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, warranty disclaimers, limitations of liability, and indemnification obligations.

Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the Dominican Republic, without regard to conflict of law principles. Any disputes arising out of or related to these Terms or your use of the website shall be resolved through good-faith negotiation between the parties. If negotiation fails, disputes shall be submitted to the competent courts of the Dominican Republic.

You agree that any claim or cause of action arising out of or related to the use of the website or these Terms must be filed within one (1) year after the claim or cause of action arose, or be permanently barred.

Changes to These Terms

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of the website after any modifications constitutes acceptance of the updated Terms.

It is your responsibility to review these Terms periodically for changes. If you do not agree with the revised Terms, you must discontinue use of the website.

Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements or contracts you enter into with QuantumX Energy, constitute the entire agreement between you and QuantumX Energy regarding your use of the website. These Terms supersede any prior agreements, communications, or understandings regarding the website.

Contact Information

If you have questions or concerns about these Terms of Service, please contact us:

• Email: info@quantumx.energy
• Website: Use the Contact form on our website

We are committed to addressing any concerns or questions regarding these Terms promptly and transparently.