Introduction
QuantumX Energy ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, and protect your data when you interact with our website, services, customer portal, and related systems.
By using our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.
Who We Are
QuantumX Energy is a solar energy engineering and installation company operating in the Dominican Republic. We specialize in residential and commercial photovoltaic systems, hybrid solar solutions, battery storage, and energy efficiency consulting. Our platform provides tools including solar calculators, energy simulators, product catalogs, warranty management, and a full customer portal.
Information We Collect
Information You Provide Directly
When you interact with our services, you may voluntarily provide information including:
- Contact Form Submissions: Your name, email address, phone number, and message content when you use our contact form.
- Quote Requests: Property type, energy consumption data, location details, roof specifications, monthly electricity bills, and any additional project notes submitted through our quote request system.
- Account Registration: Name, email address, and password when creating a customer account on our platform.
- Customer Portal / Profile Details: Address, phone number, property information, and communication preferences stored in your customer profile.
- Billing and Payment Proof Uploads: Payment receipts, bank transfer confirmations, and billing documentation uploaded through our customer billing system.
- Warranty Claims and Support Submissions: System details, issue descriptions, photographs, and supporting documentation submitted through our warranty claim process.
- Uploaded Files, Images, and Documents: Any files you upload through our messaging system, support tickets, payment proof uploads, or other file-upload features.
Information Collected Automatically
When you visit our website, our systems may automatically collect:
- IP Address: Your Internet Protocol address for security, analytics, and system logging purposes.
- Browser and Device Data: Browser type and version, operating system, device type, screen resolution, and language settings.
- Cookies and Session Data: Session identifiers, authentication tokens, language preference cookies, and theme preference cookies used to maintain your session and customize your experience.
- Analytics and Usage Data: Pages visited, time spent on pages, navigation patterns, referring URLs, and interaction events used to understand how visitors use our website.
- Log Files: Server access logs and error logs that record requests made to our website, including timestamps, requested URLs, and response codes.
How We Use Your Data
We use the information we collect for the following purposes:
- Service Delivery: To process your quote requests, manage your installations, provide warranty services, and deliver the solar energy solutions you have requested.
- Account Management: To create and maintain your customer account, authenticate your identity, and provide access to the customer portal.
- Communications: To respond to your inquiries, send order status updates, installation scheduling notifications, warranty claim updates, billing notifications, and other service-related communications.
- System Notifications: To send automated notifications through our notification system, including order confirmations, payment receipt acknowledgments, support ticket updates, and system alerts.
- Improvement and Analytics: To analyze usage patterns, improve our website functionality, optimize our services, and enhance the user experience.
- Security: To protect against unauthorized access, detect and prevent fraud, and maintain the security and integrity of our systems.
- Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you voluntarily submit information through our forms, create an account, or opt in to communications, you provide consent for us to process that data.
- Contractual Necessity: When processing is necessary to fulfill our contractual obligations to you, such as processing orders, managing installations, and providing warranty services.
- Legitimate Interest: When processing is necessary for our legitimate business interests, such as improving our services, ensuring system security, and conducting analytics, provided these interests do not override your rights.
- Legal Obligation: When processing is required to comply with applicable laws and regulations.
Communications and Notifications
Our platform sends various types of communications:
- Transactional Emails: Order confirmations, quote acknowledgments, payment receipt notifications, warranty claim status updates, and support ticket responses. These are sent as part of our service delivery and cannot be opted out of while you maintain an active account.
- System Notifications: In-platform notifications regarding your account activity, installation progress, billing updates, and support interactions.
- Password Reset Emails: Emails containing secure password reset links sent at your request.
You can manage your notification preferences through your account settings in the customer portal.
Payment Information
QuantumX Energy handles payment-related information with heightened security measures:
- We do not store credit card numbers or complete banking details on our servers.
- Payment proof uploads (receipts, bank transfer confirmations) are stored securely and accessible only to authorized administrative personnel.
- Billing records, invoice information, and payment status data are maintained in our system for order management and accounting purposes.
- Payment proofs are stored on secure server infrastructure and are not publicly accessible.
File Uploads and Attachments
Our platform allows you to upload files in various contexts:
- Payment Proofs: Receipts and transfer confirmations uploaded through the billing system.
- Warranty Claim Evidence: Photographs and documents uploaded to support warranty claims.
- Support Attachments: Files attached to support tickets and messages.
- Profile Images: Profile photographs uploaded to your account.
Uploaded files are stored on our server infrastructure, scanned for malicious content where applicable, and access is restricted to you and authorized administrative personnel. Files are retained for the duration necessary to fulfill their purpose and in accordance with our data retention practices.
Cookies and Tracking Technologies
Our website uses the following types of cookies:
- Essential Cookies: Required for basic website functionality including session management, CSRF protection, and authentication. These cannot be disabled.
- Preference Cookies: Store your language preference (English/Spanish), theme preference (light/dark mode), and sidebar state. These enhance your browsing experience.
- Analytics Cookies: Used to understand how visitors interact with our website, including pages viewed, time spent, and navigation patterns. This data helps us improve our services.
You can control cookie settings through your browser preferences. Disabling essential cookies may affect website functionality.
Third-Party Services
We may integrate with or use the following third-party services:
- Google Fonts: Web fonts loaded from Google's servers to provide consistent typography across our website.
- Email Delivery Services: Third-party email infrastructure used to deliver transactional and notification emails.
- Analytics Providers: Web analytics services used to collect aggregate usage data about website traffic and behavior.
Each third-party service operates under its own privacy policy. We recommend reviewing their respective privacy policies for details on how they handle your data.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you and fulfill our contractual obligations.
- Maintain warranty records for the full duration of your product warranty period.
- Comply with legal, accounting, and regulatory requirements.
- Resolve disputes and enforce our agreements.
When data is no longer required for any of these purposes, it is securely deleted or anonymized. Account data is retained for a reasonable period after account closure to allow for reactivation and to comply with legal obligations.
Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit using TLS/SSL protocols.
- Hashed password storage using industry-standard algorithms.
- Role-based access controls limiting data access to authorized personnel.
- CSRF protection on all form submissions.
- Regular security reviews and system updates.
- Secure file storage with restricted access permissions.
While we implement robust security measures, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your data.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete that information. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.
Your Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal data we hold about you.
- Right to Correction: You may request correction of inaccurate or incomplete personal data.
- Right to Deletion: You may request deletion of your personal data, subject to legal retention requirements.
- Right to Restrict Processing: You may request that we limit how we use your data.
- Right to Data Portability: You may request your data in a structured, commonly used format.
- Right to Object: You may object to the processing of your personal data for certain purposes.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
You may also update much of your personal information directly through your customer portal account settings.
International Visitors
Our website and services are primarily operated from the Dominican Republic. If you access our services from outside the Dominican Republic, please be aware that your data may be transferred to, stored, and processed in the Dominican Republic where our servers are located. By using our services, you consent to this transfer and processing.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: info@quantumx.energy
- Website: Use the Contact form on our website
We are committed to resolving any privacy concerns promptly and transparently.